Customer Reviews Moderation

AI for extracting product mentions and popular terms from customer reviews

97% of customers read product reviews before they make a buying decision, which makes product reviews the most important factor which either makes or breaks the relationship of the consumer with the online seller / product. Using Skyl.ai NLP tools and platform for a given customer review of a particular product, consider a camera we can now identify product features that customer commented on or even extract opinion or other product mentions which may help the seller and consumer to analyze from 100s product review into meaningful review mentions. Similar e-commerce customer reviews moderation are being incorporated by e-commerce companies like Amazon as “Read reviews that mention”.

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Natural Language Processing